Privacy and Policy
Who we are
Our website address is: https://bgcfacilityservices.com.au/
Company Name: BGC Facility Services
Director: Nivith Kulasekara
Head Office Location: Melbourne, Victoria, Australia.
Operating Jurisdiction: We operate primarily within Australia and adhere to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What personal data we collect and why we collect it
Comments
Our website is a static information site. We do not allow visitor comments or posts. Therefore, we do not collect any personal data related to comments or user discussions.
Media
This website does not allow users to upload images or media files. All images displayed are the property of BGC Facility Services or licensed stock imagery.
Contact Forms & Booking Inquiries
When you submit a query through our Contact Us form or Request a Quote form, we collect specific personal information to respond to your request and provide a facility management proposal. This data includes:
Identity Data: Name, Company Name.
Contact Data: Email address, Phone number.
Service Data: Facility type, approximate square footage, service frequency, and specific cleaning requirements.
Location Data: Property address (for quoting purposes).
Why we collect it: We collect this data solely for customer service purposes—specifically to correspond with you and generate accurate quotes. We do not use the information submitted through these forms for marketing purposes unless you have explicitly opted in.
Cookies
As our website does not have user accounts or a login portal, our use of cookies is minimal.
Session Cookies: We may use temporary cookies to ensure the website functions correctly during your visit. These contain no personal data and are discarded when you close your browser.
Analytics Cookies: If we use third-party analytics (see below), they may place cookies to track anonymous usage statistics.
Analytics
We may use tools like Google Analytics to collect anonymous data about user behavior on our site (such as pages visited, time spent on site, and browser type). This helps us improve our website experience. This data is not linked to your personally identifiable information. Users can opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Who we share your data with
We do not sell, trade, or rent your personal data to outside parties. We only share data with trusted third parties strictly necessary to operate our business:
Web Hosting Providers: To host our website securely.
Email Service Providers: When you submit a form, the content is sent to us via email. These emails are processed by our email hosting provider.
Spam Detection Services: Form submissions may be checked through an automated spam detection service to prevent junk mail.
How long we retain your data
Since we do not have user accounts, we do not store “user profiles.”
Contact Form Entries: We retain email correspondence and quote requests for administrative, legal, and tax purposes for a period necessary to fulfill our business obligations to you.
Analytics Records: Anonymous analytics data is typically retained for a specific period (e.g., 14 or 26 months) before being automatically deleted by the analytics provider.
What rights you have over your data
If you have submitted data via a contact form or booking request, you can request to receive an exported file of the personal data we hold about you (e.g., a copy of your quote request). You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor form submissions may be checked through an automated spam detection service. Your data is primarily processed in Australia. If our hosting or email providers utilize overseas servers, we ensure that data is treated in accordance with Australian privacy standards.
Contact information
For any privacy-specific concerns, or to exercise your rights regarding your data, please contact:
Name: Nivith Kulasekara (Director)
Phone: +61 475 455 674
Additional information
How we protect your data
BGC Facility Services takes the security of your data seriously.
Encryption: Our website uses Secure Socket Layer (SSL) technology (https) to encrypt data during transmission between your browser and our server.
Access Control: Information submitted via email is accessible only by authorized management personnel for the purpose of replying to your inquiry.
What data breach procedures we have in place
In the unlikely event of a data breach (e.g., email account compromise), we have internal reporting procedures in place. We are committed to notifying affected individuals and complying with the Notifiable Data Breaches (NDB) scheme where required.
Industry regulatory disclosure requirements
As a provider of facility services to sectors including Education and Health, we adhere to strict confidentiality regarding any sensitive site information we may receive during the quoting or cleaning process.